ConsumerAffairs is not a government agency. "It seems so petty, it's just an ice maker. She says it didn't help. It is silver which is very much still in vogue and everything works! It has been one of my best investments. We should have been told that the Samsung model we have runs loud and it cannot be fixed. A spokesperson with the Florida agency says they encourage all consumers to carefully research the product they intend to purchase, including consumer reviews. $500 later, I still had a buzzing refrigerator. Heilman says she's surprised there isn't a recall on these ice makers. Depending on the model and age of your Samsung refrigerator, the warranty on its motor lasts five, 10 or 11 years. "In the event that the Samsung appliance malfunctions, contact Samsung," the spokesperson said. Out of 41 customer reviews of the Samsung RF4289HARS model, 27 reviewers gave two out of five stars or less. Jones said she had repairmen come out two separate times to fix the problem while the fridge was still under warranty. Consumer Reports has honest ratings and reviews on refrigerators from the unbiased experts you can trust. It runs very quiet. When temperatures exceed 40°F, food safety becomes an issue. The Samsung RF28R6201SR's sleek, modern appearance definitely helps separate it from the crowd. This company is not yet accredited. Sign up to receive our free weekly newsletter. Discounts are available for military personnel, government workers, educators and students. Copyright 2019 by WKMG ClickOrlando - All rights reserved. Initial research shows lots of third party filters available, but the reviews are very mixed and some people say they explode or leak which is risky. I have never had to get it repaired, so I never had to use the warranty. The consensus among Samsung refrigerator owners was that their ice makers are causing them the most grief. That was my criteria for choosing this one. Contact customer care: 1800 3000 8282;1800 266 8282. Temperature results from the first test fridge were atypical for Samsung models: The overall temperatures we observed were inconsistent, ranging from 35°F to 44°F. The first Unique Services Tech should have told me our refrigerator model runs loud and we cannot fix it. A representative with an Orlando-area Lowe's store confirmed they are aware of the complaints but are still selling Samsung refrigerators since the store still has a contract with the company. "And it's completely shocking that nothing is being done about this. The refrigerator has a lot of space in it and is well lit too. ** There is also a class-action law-suit regarding this matter. This reporter called and emailed Samsung corporate to see if it would do anything about the Jones and Heilman complaints. She says when she started researching online, she found post after post with the exact same complaint - and no solution in sight. I suspect both Samsung and Unique Service Repair are better than this. Unfortunately, Samsung is also now the most widely sold brand in the US. Unsubscribe easily. ft. capacity. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. And no service scheduled for repairs. The large touch screen has enough useful functionality to elevate it beyond the gimmick some think it is, but we do have concerns about long term upgradability and support. Fortunately, Samsung claims its range of refrigerators contains a few fresh features to prevent these things from happening. The company produces several models of refrigerators and includes a warranty. Unsubscribe easily. Horrible Product, Horrible Service. Enjoy reading our tips and recommendations. “Repair” efforts and eventual refund took months - leaving me, a pregnant mom and my family, without properly refrigerated food … The Samsung fridge tastes a little funny but I'm hoping it will get better over time once the filter has a bit more water flowing through it. Also, the product is quite spacious and well organized. I have two teenage boys that eat a lot so the fridge is large enough to hold a lot of food and large freezer. Samsung top freezer RT21M62135R, nominally 21 cubic feet, is fairly capacious. Plenty of shelf space in doors for sauce, jam bottles as well a cheese storage. But truly, it should be fully operational for a modern refrigerator like this.". I advise people to think twice before purchasing Samsung because the after sales service is extremely poor. Best Buy has honest and unbiased customer reviews for Samsung - 21.8 Cu. Now that I have bragged on it, well we'll see. "If the company is unwilling to remedy the issue, file a complaint with our division of consumer services either by phone 1-800-HELP-FLA (435-7352) or online at https://www.fdacs.gov/Contact-Us/File-a-Complaint/ where we offer mediation assistance.". Reviewed in the United States on April 18, 2018. I ignored all the bad reviews as I so wanted this fridge to work out, but our brand new 4-door flex failed after only 4 days. The freezer bin holds a ton of food and I chose to have the ice machine inside the freezer which makes ice on a regular basis. However, there is a Facebook group of more than 6,400 members calling for one. Tested by Kyle Hamilton. We have spent $1000 and still have a buzzing refrigerator. Jones was offered a full refund of more than $3,100 for her newer-model refrigerator. Spent more than 2 hours on the phone with Samsung who could only tell me about a week to get contacted for service to repair. I contacted Samsung, and they refused to repair the fridge without me paying for the parts and labor out of my own pocket. Hope it is the last fridge I ever buy. Initial Samsung complaints should be directed to their team directly. Refrigerators priced between $700 to $900 have limited features, including basic functions like an ice maker, while refrigerators that cost more than $4,500 include features like frame LED lighting, remote-view cameras and compartments with separate controls for temperature and humidity. door-in-door) design, FlexZone technology which is revealed on 4-door refrigerators where you can fine tune the temperature in the pull-out drawer by food type. How do you troubleshoot a Samsung refrigerator? Samsung Uk Promo - scam mail! My Samsung is probably 15 years old by now. There are some confusing things regarding how many options the shelfs can be configured. The refrigerator periodically buzzes so loud it is obnoxious for a relatively new but out of warranty refrigerator at 6 years old. Submit your complaint or review on Samsung India customer care. Looks Nice - Acts Nice - Have not had any issues in the year I have owned (Samsung) (2500). Are Samsung Appliances Reliable? It has a one touch pure water dispenser (I chose the inside dispenser) and it’s easy to change the water filter which doesn’t take up much space in the back of the fridge. "It's pretty genius on my husband's part I think," Jones said. Samsung refrigerators cost from $700 to more than $4,500. Its quality doesn't stop at its looks, either—the French-door fridge has some good temperature consistency, offers a high degree of customizable storage, and comes with some great extra features, like through-the-door water and ice. I also own a Samsung stove that had a faulty part that melted all the wiring in the back and, according to the technician who fixed it, could have burned my house down while we were sleeping. It is known for creating quality electronics from mobile phones and TVs to large home appliances and is listed as one of the best luxury appliance brands worldwide. this refrigerator was not functioning from 04.07.2007 and a complaint was lodged with the dealer on the same day. I also called the number I was contacted from and was told to press #1 for a call back due to high call volume. Looking for the best refrigerator? "You can see it's not making ice now because that's been in there since last night," Jones said. Is your fridge stuffed? Worst customer service I have ever experienced by far. Updated on 12/22/2020: After several complaints some guy from Samsung head office contacted me yesterday and assured me that my refrigerator will be repaired by the end of the day! Unsubscribe at any time. I’ve had my fridge for about 8 years and so far have not had any major problems with the fridge. The best part is if you have a problem, you call a number and a technician tells you what to do. 3 The following Samsung Refrigerator models were awarded the U.S. Environmental Protection Agency’s 2020 ENERGY STAR Emerging Technology Award: F27T5201, RF27T5241, RF27T5501, RS27T5561, RS22T5201, RS22T5561. A reply the Samsung refrigerator, the product is quite spacious and well.! To the ice maker and the price of a Samsung household already, this will! I 'm a parent of teenagers - I need ice! `` consumer Reports honest. She started researching online, she found post after post with the Public File, a. Considering the longevity of my own pocket same problem with the fridge all-rounder of side-by … this company is affiliated. Samsung household already, this fridge will fit perfectly into your home been has been replaced twice and affect. 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